Privacy policy

Last updated: January 7, 2025

This Privacy Policy describes how FACEFUL Custom Goods ("FACEFUL," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from faceful.store (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.

What Personal Information We Collect

1. Information We Collect Directly from You

  • Basic contact details such as your name, address, email, and phone number.
  • Order information including shipping and billing addresses, payment confirmation, and order details.
  • Account information such as usernames and passwords, if applicable.
  • Customer support information from inquiries or communications with us.

2. Information We Collect through Cookies and Tracking Technologies We collect certain information automatically through the use of cookies, pixels, and similar technologies. This includes:

  • Device information (e.g., IP address, browser type, operating system).
  • Usage data about your interactions with our Site, such as pages viewed, links clicked, and shopping behavior.
  • Analytics data from tools like Google Analytics and Facebook Pixel.

3. Information We Obtain from Third Parties We may receive information about you from third parties, such as:

  • Shopify, which powers our store and supports personalized advertising.
  • Payment processors for transaction details (e.g., PayPal, credit card providers).
  • Printify and their network of print providers for the purpose of order fulfillment and shipping.
  • Advertising platforms, such as Meta (Facebook and Instagram), TikTok, Pinterest, and Google, which provide insights and analytics for marketing campaigns.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing Products and Services: To process orders, arrange shipping, handle returns, and manage your account. This includes sharing your personal information, such as your name, shipping address, and order details, with Printify and their partnered print providers to facilitate the production and delivery of your custom products.
  • Marketing and Advertising: To send promotional emails, display targeted ads on platforms like Facebook, Instagram, Pinterest, TikTok, and Google, and personalize content to your preferences.
  • Analytics and Improvement: To analyze Site performance, improve functionality, and enhance the shopping experience.
  • Security and Fraud Prevention: To protect against fraudulent, illegal, or malicious activities.
  • Communication: To respond to your inquiries, provide customer support, and update you about your orders.

Third-Party Privacy Practices

Printify and their partnered print providers operate as independent entities with their own privacy policies. We encourage you to review their policies for more information about how they handle your data. Similarly, platforms such as Meta, TikTok, Pinterest, and Google have their own privacy policies governing data use for advertising purposes. While we take steps to ensure they process your data securely, we are not responsible for their practices.

Cookies and Online Tracking

We use cookies and similar technologies to:

  • Enhance your browsing experience.
  • Provide analytics for Site performance.
  • Enable targeted advertising across platforms like Facebook, Instagram, Pinterest, TikTok, and Google Ads.

For more details on the cookies used, visit Shopify’s cookie policy.

You can control cookies through your browser settings. Note that disabling cookies may affect your Site experience and functionality.

How We Disclose Personal Information

We may share your personal information in the following circumstances:

  • Service Providers: With vendors and partners such as Shopify, payment processors, Printify, and their print providers.
  • Advertising Partners: With platforms like Facebook, Instagram, TikTok, Pinterest, and Google to deliver targeted advertising.
  • Legal Compliance: When required to comply with laws, regulations, or legal requests.
  • Business Transactions: In connection with a merger, acquisition, or sale of assets.

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request details about the personal information we hold about you.
  • Correction: Update or correct inaccuracies in your information.
  • Deletion: Request that we delete your information, subject to legal obligations.
  • Opt-Out of Targeted Ads: Disable the use of your data for personalized ads by adjusting your preferences or contacting us.

To exercise these rights, email us at contact@faceful.store.

Children’s Data

Our Site is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, contact us at contact@faceful.store to request deletion.

International Data Transfers

If you are accessing the Site from outside Germany, note that your data may be transferred to and processed in countries with different data protection laws. We rely on legally approved mechanisms for such transfers.

Security and Retention

We take reasonable measures to secure your information. However, no system is entirely secure, and we cannot guarantee absolute security. We retain your information as long as necessary to fulfill the purposes outlined in this Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or your data, contact us at contact@faceful.store or via our contact form.